Refund policy

RETURN & REFUND POLICY

Effective Date: 10.09.2026

At Bees Home, we carefully select and craft products using natural materials such as wood, clay and stone. Since many of our products are handcrafted, slight variations in colour, texture, grain, shape and finish are natural and make each piece unique.

We carefully inspect and pack every order before dispatch. If you receive a product that is damaged, defective, or different from what you ordered, please contact us and we will be happy to assist you.

1. Eligibility for Returns

We accept returns only in the following circumstances:

  • The product received is damaged.
  • The product has a manufacturing defect.
  • The wrong product has been delivered.
  • The product received is significantly different from the product ordered.
Any return request must be raised within 48 hours of delivery.

Returns for reasons other than the above may be accepted at the sole discretion of Bees Home and subject to the product being eligible for return.

2. Products Not Eligible for Return

Returns will generally not be accepted for:

  • Products that have been used or washed.
  • Products damaged due to improper use, storage or handling.
  • Products that have been altered or modified after delivery.
  • Customised or personalised products.
  • Products purchased during clearance or special promotional sales, unless otherwise specified.
  • Products returned without prior approval from Bees Home.

3. Natural Variations Are Not Defects

Our products are made from natural and handcrafted materials. Therefore, variations such as the following are expected:

  • Natural wood grain and knots
  • Variations in wood colour
  • Differences in stone colour, markings and texture
  • Minor variations in shape and size
  • Natural marks and patterns
  • Small variations caused by handcrafted production

These characteristics are part of the natural beauty of our products and will not ordinarily be considered defects.

4. Damaged Products

If your product arrives damaged, please contact us within 48 hours of delivery.

Please send us:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging
  • A short description of the damage
  • An unboxing video, if available

We will review the information and determine the appropriate resolution.

Depending on the situation, we may provide a:

Replacement | Exchange | Repair | Refund

5. Wrong Product Received

If you receive an incorrect product, please notify us within 48 hours of delivery.

After verification, Bees Home will arrange a suitable replacement or refund.

If the error occurred on our part, the applicable return and replacement shipping costs will be borne by Bees Home.

6. Return Process

Please contact us before sending any product back.

Once your return request is approved, we will provide you with the necessary return instructions.

Products must be returned in their original condition, along with the original packaging and accessories, where applicable.

Bees Home reserves the right to reject a return if the product has been used, damaged or altered after delivery.

7. Refunds

Once a refund is approved, the eligible amount will be refunded to the original payment method used for the purchase.

Refunds will generally be initiated after the returned product has been received and inspected, or after the reported issue has been verified.

The time taken for the refund to reflect in your account may depend on your bank, card issuer or payment gateway.

8. Return Shipping Charges

If the return is due to:

  • Damage during delivery
  • A manufacturing defect
  • An incorrect product sent by Bees Home

the applicable return shipping cost will be borne by Bees Home, subject to verification.

For returns approved for other reasons, the customer may be responsible for the return shipping cost.

9. Order Cancellation

Orders may be cancelled before dispatch, subject to the status of the order.

Once an order has been dispatched, cancellation may not be possible.

For customised, made-to-order or specially prepared products, cancellation may not be possible once production or preparation has commenced.

10. Refund for Cancelled Orders

If an eligible order is cancelled before dispatch and payment has already been made, the applicable refund will be processed to the original payment method.

Any applicable deductions, where permitted and clearly communicated at the time of purchase, may be deducted from the refund.

11. Unboxing Recommendation

As our products may be fragile and are often made from natural materials, we strongly recommend recording a continuous unboxing video when opening your package.

An unboxing video can help us understand and resolve any damage or transit-related issue more efficiently.

12. How to Contact Us

For return, replacement or refund requests, please contact:

Bees Home
Email: connect@beeshome.in

Please mention your Order Number in all return and refund communications.

13. Policy Updates

Bees Home reserves the right to update or modify this Return & Refund Policy from time to time.

Any updated policy will be published on this page with the revised effective date.

Thank you for choosing Bees Home and supporting products made with natural materials and mindful craftsmanship.